I have owned a car for over 45 years and, in all of that time using the services of a number of really good garages in Darlington, Cumbria and Richmond, I have not come across any which can match the uniquely high standards of Richmond Garage Services. From the moment of entry to the reception area, customer care at a high level is obvious. Welcoming, knowledgeable and efficient staff give outstanding detailed service. Enquiries are dealt with quickly and work is turned round rapidly and to a high standard. I particularly value the advice on repair and servicing matters where quality workmanship sits alongside keeping the cost of a repair to that what I believe is fair pricing. No unnecessary add ons and extras.
On several occasions, I have felt it important to ask Andrew, the owner and manager, to compliment the individual work of staff who have worked on our car because of the noticeable difference which servicing work has made. Attention to detail, prompt service, thoughtful advice, options discussed, and a clean car returned to the door at no extra cost with a job well done all mark out the superb level of service offered by Richmond Garage Services.
Emergency repairs have always been done rapidly, with time off the road kept to an absolute minimum. Behind all of this is an owner who cares for his customers and maintains a high level of calm and cheerful personal engagement and interest.
I cannot speak highly enough of Richmond Garage Services staff, workmanship and value for money and the personal service offered. In my experience, unsurpassed. Thank you and well done.